Quality survey in partnership with an external company
We have partnered with the external analysis company Enalyzer, which helps us run an ongoing quality survey among our customers.
We measure quality – so we can deliver even better service
At Din Hvidevare Service we want to give you the best possible experience – every time. That is why we have partnered with the external analysis company Enalyzer, which helps us run an ongoing quality survey among our customers.
Everyone is asked – and every answer counts
After a repair or service job you may receive a short survey. In it we ask you to share your experience with us – both what worked well and what we can do better.
The questions cover the whole process:
From your first contact with us, until the technician has visited and your job has been completed.
We know we cannot improve without your help. That is why we take every single piece of feedback seriously and use it actively to improve our customer service, communication and ways of working.
Quality is not something we guess at
We see it as our foremost task to follow up on all repairs and customer contacts – not only to resolve the individual job, but to make sure that you and all our other customers receive even better service in the future. We believe the best service starts with listening.
A big thank you to everyone who has already given feedback. Your input makes a difference.
Kind regards
Torben Bennetzen
Managing Director, Din Hvidevare Service ApS
